Platinum Pet Grooming Kit - Stainless Steel Regular Shears (10' inches) Money Back Guarantee We offer HASSLE-FREE money-back guarantee on all of our products. Company covers any manufacturing defects or malfunctions in your new product. Company will replace any defective or malfunctioning part at no charge. Buyer must pay return shipping. Company is only responsible for manufacturing defects, we will not return or exchange any product that is damaged by the user. In order to be eligible for service under this policy; buyer must contact us first, so we can review the case because sometimes the products do not come with the instructions, so there might be just confusion in “how to use” instructions. Payment I accept PayPal, and Credit Card payments. Please wait for a combine invoice for multiple item purchase because multiple items invoice will combine your shipping charges which will significantly reduce shipping. Feedback It wouldn't be wrong, if we say we live off of your feedback. Your feedback is really important for us, so please leave a feedback if you like our product and service. Return Policies We offer a 30 days return policy from checkout winning date. Message us for return instructions. Items returned before communicating us will not be processed Items defective upon receipt must be packaged in their retail packaging as if new and returned with a detailed description of the problem. Return shipping fees are not refundable. We reserve the right to decline any returns if the above guidelines are not followed. Shipping Your order will be processed within 1-2 business days after your payment. Transit time varies from 2-5 business days. Expedited shipping takes 2-3 business days. One Day shipping takes 1-2 business days and usually ships within 12 hours. We only ship to the confirmed PayPal address.