FAQ

Frequently Asked Questions (FAQ)

Ordering, Shipping, & Delivery

1. What is your order processing time?

2. We strive to ship quickly! Orders are typically processed and prepared within 1-2 business days after payment confirmation. For "One Day Shipping," we aim to ship within 12 hours (Monday–Friday business hours).

3. What are the estimated delivery times?

4. Delivery time combines processing and transit time.

Shipping Method	Total Estimated Delivery Time
Standard Shipping	3–7 business days
Expedited Shipping	3–5 business days
One Day Shipping	1–3 business days

Note: Business days are Monday through Friday, excluding major US holidays. Transit times are estimates and cannot be guaranteed.

1. How much is shipping?

2. The exact shipping cost is calculated at checkout based on your delivery address and the items in your order.

3. What if I entered the wrong shipping address?

4. We only ship to the confirmed shipping address provided at checkout. It is the customer's responsibility to ensure the address is correct. We are not responsible for packages delivered to an incorrect, unverified, or undeliverable address provided by the customer.

Products & Quality

1. Are your tools and kits professional quality?

2. Yes. Liberty Beauty Supply is a premier distributor of Professional Beauty Tools and Elite Quality Personal Grooming Products. We focus on high-quality supplies used by students and working professionals in the industry.

3. Are your kits approved for beauty or barber schools?

4. Yes, many of our kits and supplies are Cosmetology Board Approved and meet the required standards for beauty and barber schools.

5. Which brands do you carry?

6. We stock leading brands for tools and appliances (e.g., Wahl, Andis, JRL, Stylecraft, Babyliss Pro, Oster) and top hair care brands (e.g., Alfaparf, Olaplex, Wella).

Billing & Payment FAQs

When will my payment method be charged? We believe in only charging you for what we’re ready to deliver. Your payment method will only be charged once we are ready to fulfill your order. You will not see a final charge on your account before that stage.

What happens to my payment if my order is canceled? If we cancel your order for any reason, you will not be charged. Since we only process payments at the point of fulfillment, a canceled order means the transaction was never completed.

I see a charge on my statement, but you said you only charge when the order is ready. Why?” What you are likely seeing is what banks call an Authorization Hold.

How it works: When you place an order, your bank "reserves" the funds to ensure they are available.
The appearance: This often looks like a completed charge on mobile banking apps, but it is actually a temporary hold.
The result: We don’t actually "take" the money until your order moves to the fulfillment stage. If the order is canceled before then, this hold simply disappears.

I used a third-party app (Shop Pay, Amazon Pay, Google Pay, etc.) and it shows I’ve been charged. What now? Third-party payment services often capture the funds immediately to secure your purchase. If your order is canceled:

Automatic Notification: You will receive a refund notification from us the moment the cancellation is processed.
Processing Time: While we release the funds immediately, please allow up to 48 hours for the amount to reflect in your account balance. This timing depends on the third-party provider’s internal processing speeds.

How can I tell if a charge is final or just a hold? Most banking apps will label these transactions as "Pending" or "Processing." Once we fulfill your order, that status will change to "Cleared" or "Posted." If we cancel your order, the "Pending" line will simply vanish from your statement within a few business days as if it were never there.

Still have questions? If you have any further questions, please send us an email and we will try to resolve the issue as soon as possible.

Returns & Exchanges

1. What is your return window?

A: We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

2. What items are eligible for a return?

3. To be eligible, your item must be unused, unworn, with tags, and in its original packaging. You must also have the receipt or proof of purchase.

4. Which items are non-returnable?

5. We cannot accept returns on sale items, gift cards, or personal care/beauty products (due to hygiene reasons). Custom products, perishable goods, hazardous materials, flammable liquids, or gases are also non-returnable. Please contact us if you have questions about your specific item.

6. How do I start a return?

7. Please contact us at info@libertysupply.store to start a return. If accepted, we will provide you with a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

8. What should I do if my order is damaged or defective?

9. Please inspect your order immediately upon reception and contact us right away if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to correct it.

10. How long does a refund take?

11. Once we receive and inspect your return and approve the refund, it will be processed automatically to your original payment method within 10 business days. Please allow extra time for your bank or credit card company to post the refund.

Contact Information

How can I contact customer support?

You can reach us via:

Number: +1 571-335-0519

Email: info@libertysupply.store

Address: 7138 Little River Turnpike Unit 625 Annandale, VA 22003, United States.

Our customer service team is available Monday to Saturday, 9:00 a.m. to 5:00 p.m. We respond within 24 hours on business days.