Cancellation Policy

Order Cancellation & Billing Policy

At Liberty Supply, we prioritize precision and transparency in our fulfillment process. To ensure the highest level of service, please review our policies regarding order modifications, cancellations, and financial transactions.

Order Cancellations & Modifications

  • 12-Hour Grace Period: We offer a 12-hour window following your purchase during which you may request a cancellation. If requested within this timeframe, we will facilitate a full refund/reversal of the transaction.

  • Production Status: Once the 12-hour window has elapsed, your order enters our automated production queue. At this stage, the order is considered finalized and cannot be modified, edited, or canceled.

  • Shipping Methods: Please review your shipping selection carefully before finalizing your purchase. We are unable to change the shipping method or carrier once an order has been placed.

  • Shipping Speed: we can't change your package shipping speed after your order is already placed. 

Right to Refuse or Cancel

We reserve the right to cancel any order for any reason, at any time. If your order is canceled, you will be notified, and a full refund will be processed.

Billing & Payment FAQs

When will my payment method be officially charged?

Our policy is to settle transactions only when we are prepared to deliver. Your payment method will be officially charged only when your order is ready for fulfillment. You will not see a finalized debit on your account prior to this stage.

What happens to my payment if my order is canceled?

If an order is canceled within the 12-hour window or by our team for any reason, you will not be charged. Because we only capture funds at the point of fulfillment, a cancellation effectively terminates the transaction before funds are transferred from your institution.

Why do I see a transaction on my statement if the order hasn't shipped?

This is a standard financial procedure known as an Authorization Hold.

  • The Mechanism: When an order is placed, your bank "reserves" the funds to ensure they are available for the future charge.

  • The Appearance: On most banking platforms, this appears as a "Pending" or "Processing" transaction.

  • The Resolution: We do not "take" the money until fulfillment. If the order is canceled, this hold will not convert into a charge; it will simply vanish from your statement within a few business days, depending on your bank's policy.

I used a third-party app (Shop Pay, Amazon Pay, G Pay, etc.) and see a charge. What now?

Third-party payment providers often capture funds immediately to secure the transaction on their end.

  • Automatic Reversal: If your order is canceled, a refund notification is triggered immediately by our system.

  • Processing Time: While the reversal is initiated instantly on our end, please allow up to 48 hours for the amount to reflect in your account balance. This timeframe is dictated by the third-party provider's internal processing protocols.

How can I tell if a charge is final or just a hold?

Banking applications typically categorize these transactions as "Pending" or "Processing." Once the order is fulfilled and the transaction is settled, the status will update to "Cleared" or "Posted." If an order is canceled, the "Pending" entry will be removed from your history as if the transaction never occurred.

Contact & Support

Should you have further inquiries or require technical assistance with your order, please contact our support team. We are dedicated to resolving all issues with efficiency and professional care.

  • Email: info@libertysupply.store

  • Phone: +1 571-335-0519

  • Business Hours: Monday – Saturday, 9:00 a.m. to 5:00 p.m. EST.

  • Response Guarantee: We aim to respond to all business-day inquiries within 24 hours.